Quality Policy

Mission
As Mukarnas Spa & Resort Hotel, without compromising our guests’ requests and expectations, we work with team spirit and with a focus on quality and environmental awareness to keep guest and employee satisfaction at the maximum level and to always be one of the leading facilities in the region.

Vision
By increasing the diversity and satisfaction of our guests, our facility operating in the tourism sector aims to be recognized domestically and internationally as a trusted and preferred brand.

Our Quality Policy

To meet the expectations of our guests, employees, and all other interested parties and to ensure their satisfaction.
To meet the requirements of ISO 22000 and ISO 9001 standards, to effectively maintain and monitor the practices, and to ensure continual improvement.
To comply with laws and regulations.
To contribute to the training and development process of our employees.
To follow developments in the tourism and hospitality sector and maximize our guests’ satisfaction.
To ensure the sustainability of our understanding of quality.
To act with environmental awareness by using natural resources efficiently and protecting nature.
To offer safe and reliable food by maintaining food safety practices at the maximum level.
To work with team spirit in line with our objectives and to be among the distinguished facilities of our region.